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Taranis is a global leading precision agriculture intelligence platform that uses sophisticated computer vision, data science and deep learning algorithms to effectively monitor fields. Taranis offers a full-stack solution for high precision aerial surveillance imagery to prevent crop yield loss due to insects, crop disease, weeds, and nutrient deficiencies.

Overseeing millions of acres of farmland in the United States, Argentina, Brazil, Russia, Ukraine, and Australia, Taranis targets high volume commodity crops which account for 70% of the global crop market and give farmers the tools to address issues in real-time increasing yields and cutting costs. 

Founded in 2015, Taranis raised over $30M from leading VC investors and is being led by a founding team with deep experience in both agriculture and technology.

We are looking for a Technical Support Engineer to provide support, identify the root cause and resolve issues, and drive towards resolution for internal and external teams worldwide!

Responsibilities


  • Perform problem analysis resulting in resolution of product-related problems, including the appropriate referral to other service areas, follow-up, testing, troubleshooting, and the identification of bugs and enhancements
  • Work closely with Support and R&D engineers to analyze issues in the production environment and recreate issues in lab environments
  • Provide technical assistance and training to users on product-related needs and questions in a professional, in a kind and tactful manner via email, phone calls, and web conferencing.
  • Prioritize and escalate the most impactful, important issues from across the company and manage them directly with the R&D teams
  • Work well in a team environment that spans across different time zones


Requirements

  • 1+ years of experience in Technical Support for a high tech organization
  • Experience in SaaS / Cloud Platforms environments - major advantage
  • Stable and long term player
  • Fluent in English - written and verbal - Must!
  • Mastering Portuguese - a big advantage
  • Working hours are 12pm to 9pm after training
  • Ability to work Monday to Friday - a big advantage
  • Experience and passion in documenting and creating knowledge bases for customers
  • Experience with querying of relative databases, such as SQL - a big advantage
  • Knowledge in HTML and JavaScript with some coding and debugging abilities - a big advantage
  • Excellent communication and interpersonal skills
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